1. Scope of Services

We strictly follow our cleaning checklist. Only the areas and tasks included in the confirmed booking are covered.

• Any additional services requested on-site are charged separately
• If additional work is declined, only the originally booked scope will be completed
• Results are based on the condition of the property at the time of service

2. End of Lease / Bond Back Guarantee

Our 72-hour bond-back guarantee applies only to end of lease cleaning and is limited to re-cleaning items within our checklist.

• Issues must be reported within 72 hours of service completion
• A valid agent/landlord report or clear evidence must be provided
• We must be given the opportunity to return and rectify the issue
  Bond Back Guarantee Definition:
  Bond back means we will return within 48 hours to fix any cleaning-related issues covered under our checklist, free of charge.
  

Important:

• This is not a money-back or bond refund guarantee
• We do not pay or reimburse bond money under any circumstances

The guarantee becomes void if:

• Another cleaner or third party attends after our service
• The property condition changes after completion
• Full access is not provided for re-clean

3. No Guarantee Items (Strict)

The following are not guaranteed under any circumstances:

• Heavy stains, permanent stains, or deep-set dirt
• Wall marks, scuffs, paint damage, or mould in silicone
• Carpet steam cleaning results (stain removal not guaranteed)
• Pre-existing damage or general wear and tear
• Areas not included in the original checklist

4. General, Deep & Regular Cleaning

For general house cleaning, deep cleaning and regular cleaning:

• We do not offer any guarantee or re-clean service
• Clients must inspect the property immediately after completion
• If the client is not present, we may provide photos upon request
• Once the team leaves the premises, the job is considered complete and accepted
• No claims, re-cleans, or refunds will be provided after completion

5. Commercial Cleaning

For commercial cleaning services:

• Work is completed strictly based on the agreed scope
• Any additional tasks are charged separately
• No guarantee or re-clean applies unless agreed in writing

6. Access & Property Conditions

Clients must ensure:

• Full access to the property at the scheduled time
• Electricity and running water are available
• Property is reasonably empty unless otherwise agreed

If access is not provided:

• Additional charges may apply
• Service may be reduced or rescheduled

7. Parking & Access Costs

Clients must provide suitable parking.

If parking is not available:

• All parking costs, fines, or additional time charges must be covered by the client

8. Property Condition & Time-Based Cleaning

Cleaning is performed based on time, scope, and property condition.

• If the property is in worse condition than described, additional charges may apply
• If declined, the service will be completed only within the original scope and time

9. Payment Policy

• Payment is required upfront upon team arrival before the service begins
• Work will not commence until payment is made

For online bookings:

• A deposit may be required to secure the booking

10. Cancellation & Rescheduling

• At least 24 hours notice is required for changes or cancellations
• Late cancellations may incur a fee

11. Refund Policy

We operate a strict no-refund policy.

• If an issue falls within our checklist (end of lease only), we will return and rectify
• No refunds will be provided under any circumstances

12. Liability & Damage

• We are not liable for pre-existing damage, wear and tear, or issues outside our checklist
• Clients must inform us of any fragile or high-risk items before service

We are insured for accidental damage caused during cleaning, subject to review.

13. Health & Safety

• Pets must be secured during service
• A safe working environment must be provided
• Unsafe or hazardous conditions may result in service refusal

14. Force Majeure

We are not responsible for delays or cancellations due to:

• Weather conditions
• Traffic delays
• Government restrictions
• Other unforeseen circumstances

15. Agreement

By booking our services, you acknowledge and agree to all terms outlined above.