We stand by the quality of our end-of-lease cleaning with a 72-hour Bond Back Guarantee. If your agent or landlord raises a cleaning-related issue covered in our end-of-lease checklist, we will return within 72 hours to fix it free of charge.
The guarantee does not cover:
- Permanent stains, dis colouration, or pre-existing damage (e.g., carpet stains, wall marks).
- Deep stains that require specialized treatments beyond standard cleaning.
- Issues unrelated to cleaning, such as property damage or lease violations.
To ensure a smooth process, customers must provide property access at the scheduled time. Delays in access may result in additional fees or rescheduling.
We offer a money-back guarantee only in cases where: A re-clean is requested but not fulfilled within a reasonable timeframe due to our scheduling constraints. The property was cleaned improperly, and the agent or landlord provides a valid rejection report despite our re-cleaning efforts.
Inspection: Check the property immediately after service. We won’t return for issues once our team departs.
No Guarantee: Satisfaction guarantees do not apply to general or carpet cleaning after we leave the premises after completing service.
Coverage: Only tasks and areas booked are included.
Extras: Additional services requested on-site are charged separately.
Unbooked Services: Available only upon request and at an additional cost.
Coverage: Only tasks and areas booked are included.
Extras: Additional services requested on-site are charged separately.
Unbooked Services: Available only upon request and at an additional cost.
Notice: At least 24 hours’ notice is required for cancellations or rescheduling.
Late Cancellations: May incur a cancellation fee.
Care: We handle your property with care but are not liable for:Pre-existing damage, wear and tear, or items outside our checklist. Bond disputes with property managers, as inspection standards vary.
Late Fees: Unpaid invoices accrue a 20% late fee per week until settled.
Insurance: Clean Effortlessly is fully insured for accidental damage caused during service, though pre-existing conditions remain your responsibility.
Confidentiality: Customer details (e.g., name, address, payment info) are kept secure and used only for service and communication purposes.
Compliance: We adhere to Australian privacy laws and do not share your data without consent.
Coverage: Clean Effortlessly maintains public liability insurance to protect against accidental damage caused by our staff during cleaning.
Limits: Pre-existing damage or wear is not covered under our insurance.
Standards: Our team uses PPE and follows strict sanitization protocols to ensure a safe environment for you and our staff.
Customer Role: Please secure pets and supervise children during service for safety and efficiency.
Unforeseen Events: We’re not liable for delays or cancellations due to natural disasters, government restrictions, or severe weather.
Resolution: Affected bookings will be rescheduled where possible at no additional cost.
Unforeseen Events: We’re not liable for delays or cancellations due to natural disasters, government restrictions, or severe weather.
Resolution: Affected bookings will be rescheduled where possible at no additional cost.
Payment Failure: If payment isn’t processed upon arrival, services may be delayed until funds are secured.
Fees: Repeated non-payment attempts incur a 20% late fee per week, consistent with our liability terms.
+61 469 389 334
195/199 William Street, Granville NSW 2142
24 hours - 7 days a week
195/199 William Street, Granville NSW 2142
+61 469 389 334
24 hours - 7 days a week
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